Terms and Conditions of Use
These Terms and Conditions govern the use of the website and set out the rules applicable to browsing, creating and using a customer account, placing and processing orders, purchasing products, payment, invoicing, delivery and the contractual relationship between the Customer and the Seller.
By accessing the website, creating an account or placing an order, you confirm that you have read, understood and agreed to these Terms and Conditions in the version applicable at the relevant time.
1. Information about the Seller
The website is operated by:
VIP Horeca Trading SRL
VAT No.: RO27832635
Trade Register No.: J05/1626/2010
Registered office: Str. Nouă nr. 41, Tărian, Bihor County, Romania
Business premises: Str. Independenței nr. 7-9, Oradea, Bihor County, Romania
Email: office@pentrubar.ro
Phone: +40 736 878 227
WhatsApp: +40 744 295 179
2. Use of the Website
The website may be used for obtaining information, viewing products, creating and managing a customer account, placing orders and communicating with the Seller.
Users agree to use the website lawfully and properly and not to interfere with its operation, data security, the rights of the Seller or the rights of other users.
The website is intended for individuals aged 18 or over, as well as legal entities, sole traders and other professionals. By using the website, the user declares that they meet the conditions required to use the services offered.
3. Copyright and Website Content
The content of the website, including texts, images, graphic elements, logos, product descriptions, structure, design and other materials, is protected by applicable copyright, trademark and intellectual property laws.
Copying, reproducing, distributing, modifying or otherwise using such content without the Seller's written consent is prohibited, except where expressly permitted by law.
4. Products, Stock and Information Displayed
Products displayed on the website are offered subject to availability. Product availability may change over time, and the display of a product on the website does not guarantee its permanent availability.
We make reasonable efforts to ensure that product information, images, prices, characteristics and availability are accurate and up to date. However, technical errors, display errors, stock discrepancies or changes to information supplied by manufacturers or suppliers may occur.
Product images are provided for illustrative purposes. Minor differences in colour, texture, packaging, shape or other visual details may occur depending on the batch, manufacturer, screen settings or product updates.
5. Prices, VAT and Display Errors
Prices are displayed in the currency applicable to the relevant store, website version or market and include VAT where applicable, unless expressly stated otherwise.
In the event of an obvious error concerning price, description, stock availability or technical characteristics, the Seller reserves the right to correct the information and contact the Customer before accepting the order.
If an order contains a product displayed with an incorrect price or incorrect information, the Customer will be informed as soon as reasonably possible, and the affected order or products may be amended or rejected before the order is accepted.
6. Placing, Reviewing and Accepting Orders
Placing an order through the website constitutes a purchase request submitted by the Customer to the Seller for the selected products and does not, by itself, constitute acceptance of the order by the Seller.
The automatic email sent after an order has been placed only confirms that the order request has been received and registered in the Seller's information system. This automatic message does not constitute acceptance of the order and does not confirm the conclusion of a sales contract.
After receiving an order, the Seller may verify, where appropriate, product availability, the accuracy of billing and delivery details, the payment method, transport conditions, relevant order history and any other elements necessary for the proper processing and fulfilment of the order.
The Seller may request additional information, documents or confirmations from the Customer where these are necessary to verify, process or fulfil the order.
The sales contract is considered concluded when the Seller communicates acceptance of the order to the Customer by means of a separate confirmation sent by email or another durable medium.
Until the order has been accepted, the Seller reserves the right to reject all or part of the order where there are objective or justified reasons relating to product availability, information supplied by the Customer, payment, delivery, relevant order history, fraud prevention, legal or compliance obligations or other legitimate commercial risks associated with the transaction.
If an order that has not been accepted has already been paid in advance, the amount received in respect of the rejected order or products will be refunded to the Customer without undue delay using an available and applicable payment method.
The receipt, authorisation or refund of a payment does not, in itself, constitute acceptance of an order.
The tax invoice issued for delivered products constitutes the fiscal document relating to the purchase.
7. Payment and Invoicing
Products may be paid for using the payment methods available on the website at the time the order is placed, including online card payment, bank transfer, cash on delivery or other payment methods accepted by the Seller.
For payments made in advance by bank transfer, the Customer shall make payment on the basis of the proforma invoice or payment instructions communicated by the Seller after the order has been reviewed.
Products paid for by bank transfer will be dispatched after the order has been accepted and receipt of the amount due has been confirmed, subject to the other conditions applicable to the order.
The Seller reserves the right to require full or partial advance payment for certain orders depending on the value of the order, the nature of the products, the Customer's relevant order history, fragile products, special orders, requested quantities or B2B orders.
Invoices are issued on the basis of the information provided by the Customer. The Customer is responsible for ensuring that all billing and delivery information supplied is accurate and complete.
The Customer should verify the information entered before submitting the order and inform the Seller as soon as reasonably possible if an error is identified.
8. Delivery, Uncollected Parcels, Returns and Warranties
Detailed information regarding delivery, transport, returns, fragile products, parcel inspection, refunds and warranties is available on the dedicated page:
Delivery, Returns and Warranty
Consumers are entitled to the statutory right to withdraw from a distance contract within the period and under the conditions provided by applicable law, including the general 14-calendar-day withdrawal period, subject to the exceptions provided by law.
The exercise of the statutory right of withdrawal must be communicated to the Seller in accordance with applicable law. The mere fact that a parcel has not been collected is not automatically treated as a communication exercising the right of withdrawal.
If a parcel has been dispatched and made available for delivery but is refused or not collected for reasons attributable to the Customer, without the situation constituting the valid exercise of a statutory right of the Customer, and the parcel is subsequently returned to the Seller, this delivery history may be taken into account when reviewing a subsequent order.
In such circumstances, the Seller may make the acceptance and dispatch of a subsequent order conditional upon all of the following conditions being met:
- payment of the transport costs actually incurred by the Seller for the dispatch and return of the previous uncollected parcel;
- full advance payment of the new order;
- full advance payment of the delivery costs applicable to the new order.
The Seller is not required to accept or dispatch a new order before the applicable conditions communicated to the Customer have been fulfilled.
Payment of the costs relating to the previous parcel and/or advance payment of a new order does not, in itself, constitute automatic acceptance of the new order. Acceptance remains subject to the procedure set out in Section 6.
This measure is intended to manage the commercial risk arising from the Customer's delivery history and does not constitute a penalty for failure to collect the previous parcel.
The provisions concerning uncollected parcels do not apply where the failure to collect or the return of the parcel results from circumstances attributable to the Seller or the carrier and do not restrict any statutory consumer rights, including a right of withdrawal validly exercised in accordance with applicable law.
Products benefit from the statutory guarantee of conformity provided by applicable law. Any commercial warranty offered in addition to the statutory guarantee does not affect the consumer's statutory rights.
9. B2B and HoReCa Orders and Company Accounts
The website serves both individual consumers and legal entities, sole traders and other professionals, including operators in the HoReCa sector.
For B2B orders, special orders, products sourced on request, customised products or large quantities, different commercial conditions may apply regarding payment, delivery, returns, product availability or accepted quantities. Such conditions will be communicated to the Customer before the order is accepted.
For orders placed by legal entities, sole traders or other professionals, the Seller may perform additional checks concerning the Customer and the transaction and may request additional information or documents required to process the order.
Before accepting an order, the Seller reserves the right to reject all or part of a B2B order where there are objective or justified reasons or commercial, financial, tax, legal, operational or compliance risks associated with the transaction, including where, on the basis of objective circumstances, acceptance of the order could affect legitimate commercial interests of the Seller, to the extent permitted by law.
If a B2B order has been paid in advance but is not accepted by the Seller, the amount received in respect of the rejected order or products will be refunded to the Customer.
If a customer account is used to place orders on behalf of a legal entity, sole trader or other professional, those orders, related order and invoicing documents and communications concerning those orders will be associated with the account and the registered email address.
For the consistent identification and management of B2B orders, orders placed on behalf of the same professional should, as a general rule, be placed through the account associated with that professional.
The Customer is responsible for using an appropriate email address and for maintaining and updating the account information when changes occur.
If the email address used for the account is a personal address or is not the address that the Customer wishes to use for the company's commercial relationship with the Seller, it is recommended that a separate account be created using the company's official email address.
If the same person wishes to make purchases both in their own name as an individual and on behalf of a company or another professional, the use of separate accounts for the two types of purchases is recommended.
10. Liability
The Seller is responsible for fulfilling its obligations in accordance with applicable law and the contract concluded with the Customer.
The Seller shall not be liable for delays, errors or inability to perform its obligations to the extent that these are caused by circumstances not attributable to the Seller and which could not reasonably have been foreseen, avoided or overcome, without prejudice to the Customer's rights under applicable law.
The Customer is responsible for the accuracy of the information provided, including contact, billing and delivery details. The Seller shall not be held liable for consequences arising exclusively from incorrect, incomplete or outdated information supplied by the Customer.
Delays or incidents arising in connection with transport services will be assessed according to the specific circumstances of the case and the applicable legal obligations of the Seller and the carrier.
Where a product has been delivered incorrectly, is non-conforming, damaged or affected by a confirmed error, the matter will be resolved in accordance with applicable law, the nature of the issue and the Customer's rights.
Nothing in this Section is intended to exclude or limit any rights or liability that cannot lawfully be excluded or limited by contract.
11. Force Majeure
Neither party shall be liable for the total or partial failure to perform its obligations where such failure is caused by an event of force majeure under the conditions provided by applicable law.
Force majeure may include, where appropriate and where the legal requirements are satisfied, natural disasters, fires, floods, conflicts, strikes, legal restrictions, major transport disruptions, epidemics or pandemics, major infrastructure failures or other events that are unforeseeable, unavoidable and beyond the reasonable control of the affected party.
The party invoking force majeure shall inform the other party within a reasonable period and shall, where reasonably possible, take appropriate measures to limit the effects of the event.
12. Complaints and Dispute Resolution
Any complaint relating to products, orders, payment, delivery or use of the website may be submitted using the contact details displayed on the website.
We will seek to resolve complaints amicably, fairly and reasonably.
If an amicable resolution cannot be reached, disputes shall be resolved by the competent courts in accordance with applicable law.
Consumers may contact the competent consumer protection authorities and may also use alternative dispute resolution mechanisms available under applicable law.
13. Personal Data Protection
Personal data is processed in accordance with applicable data protection legislation, including Regulation (EU) 2016/679 (GDPR).
Personal data may be processed for purposes including account and order management, invoicing, delivery, communication with the Customer, complaint handling, compliance with legal obligations, fraud prevention, website security and, where an appropriate legal basis exists, commercial communications.
Further information regarding the categories of personal data processed, purposes, legal bases, retention periods, recipients and data subject rights is available in the dedicated data protection policy.
Privacy Policy and Personal Data Protection
14. Cookies
The website may use cookies and similar technologies for the proper operation of the online store, saving preferences, traffic analysis, improving the browsing experience and, where applicable and permitted by law, marketing activities.
Users may manage their cookie preferences through the tools available on the website and, where appropriate, through their browser settings.
Further information is available in the dedicated Cookie Policy.
15. Changes to these Terms and Conditions
The Seller reserves the right to update or amend these Terms and Conditions where necessary to reflect legislative, commercial, technical or operational changes.
For each order, the applicable version of these Terms and Conditions is the version made available on the website at the time that order is placed.
Subsequent amendments to these Terms and Conditions do not retroactively alter the conditions applicable to an order placed previously.
16. Final Provisions
These Terms and Conditions are governed by Romanian law and applicable European Union law.
Where the Customer is a consumer and the Seller directs its commercial activities to the country in which the consumer has their habitual residence, the choice of Romanian law does not deprive the consumer of the protection granted by the mandatory provisions of the law of that country from which the parties cannot derogate by agreement.
If any provision of these Terms and Conditions becomes invalid, unenforceable or ineffective, this shall not affect the validity of the remaining provisions. The affected provision shall, as far as possible, be interpreted and applied in accordance with applicable law and its legitimate purpose.
Nothing in these Terms and Conditions limits any mandatory rights granted to consumers under applicable law.
By using the website and placing orders, the Customer confirms that they have had the opportunity to review these Terms and Conditions and accept the applicable version.
Last updated: September 2026