Consumer Rights

Document updated: September 2026.

Legal guarantee of conformity

As a consumer, you are entitled to the legal guarantee of conformity for goods you purchase, in accordance with the applicable legislation.

The essential information about the legal guarantee of conformity and your consumer rights is presented in the harmonised European Union notice below.

EU harmonised notice on the legal guarantee of conformity

To exercise your rights under the legal guarantee of conformity for a product purchased from us, please contact us using the details below and, if possible, provide your order number and identify the product concerned.

1. Amicable resolution

VIP HORECA Trading SRL aims to provide high-quality products and services and to deal promptly with any request, complaint or issue that may arise in its relationship with customers.

If you experience a problem concerning an order, delivery, product, return, guarantee, payment or any other aspect of the services provided through the websites operated by VIP HORECA Trading SRL, including pentrubar.ro, kohrconcept.hu, kohrconcept.es and kohrconcept.it, we recommend contacting us directly so that we can seek a quick and amicable solution.

Most situations can be resolved efficiently through direct communication without the need for additional procedures.

2. Contact details for requests and complaints

VIP HORECA Trading SRL
VAT No.: RO27832635
Trade Register No.: J05/1626/2010
Registered office: Sat Tărian 417272, Str. Nouă Nr. 41, Romania
Email: office@pentrubar.ro
Phone: +40 744 295 179

To help us deal with your request or complaint more quickly, we recommend including, where possible:

  • the customer's name;
  • the order number;
  • the product or service concerned;
  • a clear description of the issue;
  • relevant documents, photographs or other information, where applicable.

Requests and complaints will be reviewed and handled within a reasonable period, taking into account the nature and complexity of the matter and in accordance with the applicable legislation.

3. Consumer rights

Consumers benefit from the rights provided by the applicable Romanian and European Union legislation on e-commerce and consumer protection, including rights relating to pre-contractual information, the conformity of goods, the right of withdrawal and commercial practices.

Further information about the conditions applicable to orders, delivery, payment, returns and the contractual relationship can be found in the store's Terms and Conditions.

4. Romanian National Authority for Consumer Protection

If you believe that your consumer rights have not been respected and the matter could not be resolved directly with us, you may contact the Romanian National Authority for Consumer Protection (ANPC), in accordance with the applicable legislation.

For up-to-date information about consumer rights, complaint procedures and available services, please consult the official website of the Romanian National Authority for Consumer Protection.

5. Alternative dispute resolution

Where the applicable legal requirements are met, consumers may use alternative dispute resolution (ADR) mechanisms made available by the competent authorities.

These mechanisms provide a means of resolving certain disputes between consumers and traders out of court, in accordance with the applicable legislation.